KeptDesk staffs your intake desk with a managed AI team — your intake desk, kept: every lead answered in seconds, qualified to your criteria, escalated to a human the moment it matters. Billed per qualified matter, not per software seat.
We operate it. You get the outcomes. Your team keeps practicing law.
Web and phone leads engaged in seconds — nights, weekends, and every overflow moment. Always disclosed as an AI assistant.
Incident type, date, treatment, liability, prior counsel — your intake criteria, applied consistently on every single lead.
Distressed callers, legal questions, existing clients — instantly handed to a human. The AI never gives legal advice. Ever.
Complete intake summaries in your case-management system, consultations booked onto your calendar — with a full transcript and audit trail behind every one.
Industry defaults pre-filled — put in your firm's real numbers.
Most AI tools treat compliance as a footnote. We treat it as the offer.
Hard boundaries keep the AI to fact-gathering only — consistent with ABA Formal Opinion 512 supervision principles. Anything close to advice escalates to your attorneys.
Every conversation opens with a clear AI disclosure. No pretending to be human. Your clients' trust — and your bar card — are never gambled.
Every message, qualification decision, and escalation is timestamped and chained together — nobody, including us, can quietly edit the record after the fact. Show your malpractice carrier exactly how intake was handled.
A managed escalation desk — not a panic button. Emergencies, existing clients, and complex situations reach a person immediately.
Phone, web chat, SMS, and WhatsApp — a lead reaches the same desk with the same disclosure, the same boundaries, and the same audit trail, wherever it arrives.
Staffing-agency rules: if the desk underperforms your criteria, we retrain or replace it. You're hiring a team we stand behind, not licensing software.
A flat monthly retainer plus a per-qualified-matter fee. Every invoiced matter is disputable inside your portal, within a set window — you're never just taking our word for the count.
Named staff at your firm get a login: this month's counts, every transcript, and your invoice — with a button to dispute any charge you don't agree with and see how it's resolved. It runs on the same production-grade database that generates the invoice, so nothing about your record gets lost.