KeptDesk staffs your service BDC with a managed AI team — your service line, kept: every call answered on the first ring, appointments booked straight into your scheduler, safety issues and upset customers escalated to a live advisor.
Your BDC agents quit. Ours doesn't. And when a call needs a human, a human gets it — instantly.
First ring, 24/7 — including the 73% of calls that arrive outside 9–5. Clearly disclosed as an AI assistant.
Vehicle, mileage, service need, recall check, waiter-or-dropoff — read back to the caller for confirmation and slotted into your scheduler.
Brakes, airbags, angry customers, warranty disputes, sales inquiries — instantly transferred to your advisor or manager. Never diagnosed, never quoted by the AI.
Booked appointments, recovered after-hours calls, escalations — with transcripts and a full audit trail your GM (and your OEM rep) can inspect.
Industry defaults pre-filled — drop in your store's numbers.
The question isn't AI vs. humans. It's who owns the outcome.
| In-house BDC | DIY AI answering add-on | KeptDesk | |
|---|---|---|---|
| Answers 24/7, first ring | No | Yes | Yes |
| Someone manages quality daily | You do | You do | We do |
| Turnover / retraining burden | 35–45%/yr | Prompt babysitting | None — replacement guarantee |
| Live human escalation designed in | Yes | Panic button, if that | Yes — advisor transfer w/ SLA |
| Billing tied to booked appointments | Salary regardless | Per seat/minute | Yes |
| Audit trail of every call | Spotty | Varies | Every call, timestamped |
Brake, steering, and airbag symptoms never get parked in a normal slot — they're flagged and moved to an advisor immediately.
The AI captures symptoms for your technicians. Pricing and repair promises stay with your team, where they belong.
AI disclosure on every call, inbound-first by design (no outbound calling campaigns), recordings and transcripts retained to your policy.
Appointments book through your scheduler, with booking links and text confirmations for callers. Deeper write-back into your DMS or service scheduler is built per store, as pilots need it.
If the desk misses your booking or quality bar, we retrain or replace it — staffing-agency accountability, not software licensing.
Per-rooftop configs with group-level reporting — built for dealer groups from day one.
Phone, web chat, SMS, and WhatsApp — one desk answers them all, with the same booking, escalation, and audit behavior on every channel.
Transcripts and events are timestamped and chained together, so no one — including us — can quietly edit the record after the fact. That's what a factory audit or a warranty dispute wants to see.
Your service manager gets a login: this month's calls, every transcript, and the invoice — with a button to dispute any charge, inside a set window, and see how it was resolved. It runs on the same production-grade database that generates the invoice, so nothing about your record gets lost.