KeptDesk operates a managed AI service desk around your dealership's rules. It handles inbound calls during configured coverage, captures appointment requests and confirmed details, and follows your escalation policy for safety issues, upset customers, and calls outside the AI's boundaries.
A simulated after-hours call — an illustrative conversation, but every step shown is how the desk runs today.
KeptDesk operates the desk with you. Your team sets the business rules; KeptDesk manages the configured workflow, quality review, and continuous improvement.
Handle inbound calls during your configured coverage, including after-hours or overflow when that is the right fit. Clearly disclosed as an AI assistant.
Vehicle, mileage, service need, and waiter-or-drop-off preference are read back for confirmation. Requests then follow the scheduling process approved for that desk.
Brakes, airbags, angry customers, warranty disputes, sales inquiries — routed by your escalation rules: live transfer to your designated contact when available, captured and flagged when not. Never diagnosed, never quoted by the AI.
Appointment requests, handled after-hours calls, and escalations stay connected to transcripts and an audit trail your team can inspect.
Use your store's own numbers. The placeholders illustrate the inputs and are not industry benchmarks or promised results.
Use the operating dimensions that matter to your store. Specific capabilities and commitments should be confirmed in each provider's scope.
| In-house BDC | DIY AI answering add-on | KeptDesk | |
|---|---|---|---|
| Coverage | Depends on staffing and schedule | Varies by product and setup | Configured to your coverage plan |
| Ongoing quality ownership | Your management team | Often your team | KeptDesk operates and monitors it |
| Configuration and training | Recruiting and staff training | Maintained by your team | Managed with KeptDesk |
| Human escalation | Defined by your staff process | Varies by product and setup | Configured to your rules |
| Commercial model | Staffing cost | Varies by provider | Retainer plus agreed outcomes |
| Conversation and outcome record | Depends on internal process | Varies by product | Reviewable in KeptDesk |
Brake, steering, and airbag symptoms are flagged and follow your store's escalation rules before ordinary scheduling. Angry customers, warranty disputes, and sales inquiries follow their configured paths too.
Transcripts and events are timestamped and chained together, so no one — including us — can quietly edit the record after the fact. That's what a factory audit or a warranty dispute wants to see.
Your service manager gets a login with this month's calls, transcripts, outcomes, and billing records in one place. Every billed outcome links to its transcript and audit record, so your team can verify what was counted and flag anything that looks wrong for review.